All help articlesPayments

Keep 100% of what you earn: covering card costs

A simple pricing tweak that covers your card processing costs — most providers just add £1.

When a client pays a deposit online, payment fees take a small cut — on the Standard plan that is 1.5% + 35p per transaction (around 55p on a £12.50 deposit). If you would rather keep 100% of your prices, the simplest fix is to build that cost into the price itself. No settings, no extra fees at checkout — just a small pricing tweak.

The simple fix: add £1 to your prices

Add £1 to each service price in Settings → Services. Your clients see one clean price when they book, your deposit goes up slightly, and the extra comfortably covers the payment fees on the deposit. Example: a £25 service with a 50% deposit becomes £26. Your client pays a £13 deposit instead of £12.50.

Does £1 cover it?

It depends on how much is paid online (the deposit, or the full price if you take full payment). On the Standard plan: • £10 paid online — fees ~50p — £1 covers it • £20 paid online — fees ~65p — £1 covers it • £40 paid online — fees ~95p — £1 just covers it • £50+ paid online — fees £1.10 or more — add £2 instead On the Pro plan there is no Appointly fee, so your costs are about 15p lower at every level.

Rule of thumb: if your clients pay under £40 online, adding £1 covers your payment fees. If you take larger deposits or full payment online, add £2 instead.

Why not add a separate fee at checkout?

A single clean price almost always looks better to clients than a price plus a fee. UK rules also do not allow charging customers extra just for paying by card — so building the cost into your price is both the simplest and the safest way to keep 100% of what you earn.

Price changes only apply to new bookings — appointments already booked keep the price your client agreed to.